Return & Shipping
Return Policy
Shipping, Customs and Returns are included in the price and will all be taken care of by Salon Septième.
You have 30 days from the reception of your order to return your product(s). Returns outside this timeframe may be accepted at our discretion. To return your product please send us an email at: bonjour@salonseptiemeparis.com
You can have an exchange, refund or refund in store credit
Please fill out the form sent to you by email. Once we receive the form, we will then send you an email with your return slip and instructions.
1. EXCHANGE:
You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.We will send your new product within 10 days after receiving the shipment. You will not be charged with shipping fees. If you exchange an item for an item of lesser value: We will give you store credit with the difference. If you exchange an item for an item of greater value: You will be charge with the difference.
2. REFUND:
A full refund can be issued within 15 days following the return. Refund will only be issued if it follows the condition stated below. Refunds may only be issued in the same form as was utilised for payment.
3. REFUND WITH STORE CREDIT:
The full price of your order will be transferred into store credit. You will have a code to use them in our e-shop or in our Salon: 52 rue de Bourgogne 75007 Paris Your store Credit will be available for 1 year.
4. CONDITIONS OF RETURN:
4.1. Articles must be returned to us unused and with the original tags and labels. Merchandise that has been worn, used, altered or damaged will not be accepted. If these conditions are not met the article will be sent back to you.
4.2. If a customer makes repeated returns in a short number of time, it will be at our discretion to refuse future orders.
4.3. Faulty Goods:
4.3.1. Goods are classified as faulty if they are not of satisfactory quality. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
4.3.2. If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact us at bonjour@salonseptiemeparis.com
4.4. A product ordered on the Website that has been personalised cannot be returned for exchange or refund.
TERMS OF THE ORDER
Any order placed on the Website shall imply express acceptance of the GTS and acceptance of the prices and Products available for sale on the Website.
3.1. Order process
The Customer who wants to place an order must comply with the following procedure:
1. Product choice: the Customer must select the Product that he/she/it would like to order.
2. Checking of the content of the Customer’s selection: the Customer checks the content of his/her/its /her/its basket whilst having the opportunity to delete the Products he/she/it has selected.
3. Identification: the Customer must complete the identification form made available to him/her/it and provide the requested information (mandatory information: title, surname, first name or corporate name, e-mail address, password, telephone number for the delivery).
4. Checking of the Customer’s order : the Customer checks the content of his/her/its /her/its order, the total price, the delivery and invoicing addresses while keeping the possibility of deleting a Product or modifying the invoicing or delivery address. The Customer confirms his/her/its /her/its method of delivery and payment. The Customer must confirm his/her/its /her/its acceptance of these GTS by checking the corresponding box. The validation of the order is only possible after having checked this box.
5. Order acknowledgement of receipt: the Customer receives an e-mail summing up the content of his/her/its /her/its order, namely: – His/her/its delivery and invoicing addresses – The number of his/her/its order – The order number – The date of the order – The list of Products ordered and their amount – The method of delivery
The Customer is advised to keep and print this document, which is official proof of his/her/its order. The order is then registered and processed by Salon Septième Paris which checks the availability of the Product(s) ordered. Any order placed implies acceptance of the prices and descriptions of the Products available for sale.
3.2 CONFIRMATION OF SHIPPING OF THE ORDER
The Customer receives an e-mail summarising the content of his/her/its order and confirming the dispatch of the same. The contract is deemed to have been concluded on the date on which this e-mail is sent.
3.3 TRACKING OF THE ORDER
A carrier tracking number the carrier is provided to the Customer when his/her/its order has been confirmed. If the Customer wants to obtain information concerning the progress of his/her/its order, he/she/it may log onto the website of the carrier chosen by Salon Septième Paris, e.g.: UPS, at the address www.ups.com, and follow the transport of his/her/its parcel live. The Customer furthermore receives information by e-mail concerning the different stages of the processing and preparation process of his/her/its order until it is shipped.